Refund policy

Refund Policy:

At Oh My Fudge That's Good, we strive to provide our customers with the highest quality baked goods. We understand that sometimes issues may arise, and we are committed to addressing them promptly and fairly. Please read our refund policy carefully to understand the guidelines and procedures for seeking a refund.

1. Refunds on Opened or Expired Goods: We regret to inform you that we do not accept refunds on any opened or expired goods. As perishable food items, these products cannot be resold or reused. We kindly request our customers to ensure the freshness and suitability of the products at the time of purchase. Please note we do not process refunds on custom made orders. 

2. Suspected Manufacturing Defects: If you suspect that a product purchased from us has a manufacturing defect, please notify us within 7 days of the purchase date. To initiate the refund process, please follow the steps outlined below:

   a. Do not consume the faulty goods: For accurate assessment and investigation, it is essential that the products in question remain in their original packaging and are not consumed.

   b. Gather photo and video evidence: Please provide sufficient photo and video evidence clearly showcasing the manufacturing defect. Ensure the batch number and expiry date of the goods are visible in the documentation. Additionally, your evidence should include proof of the date the photo and video were taken.

   c. Contact us: Reach out to our customer service team via phone, email, or in-person with the evidence you have collected. Provide all relevant details such as your contact information, proof of payment, purchase date, product details, and description of the issue.

3. Case-by-Case Evaluation: All suspected manufacturing defects will be handled on a case-by-case basis. Our team will thoroughly examine the evidence provided and evaluate the situation. If we determine that the defect is indeed a result of our manufacturing process, you may be eligible for a full refund.

4. Refund Processing: Upon acceptance of a refund request, we will process the refund as soon as possible. The refund will be issued using the original payment method used during the purchase.

Please note that any refunds granted will be at the sole discretion of Oh My Fudge That's Good. We reserve the right to refuse a refund if the evidence provided does not sufficiently support a manufacturing defect or if the refund request is made beyond the specified timeframe.

We value our customers' satisfaction and are committed to providing you with the best possible bakery experience. If you have any further questions or need assistance, please do not hesitate to contact our customer service team.

Thank you for choosing Oh My Fudge That's Good. We appreciate your understanding and cooperation.